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FAQs

Frequently Asked Questions

Our baking facility and pickup location is located at 309 Hardin Alley, Spring Hill, TN 37174.

Our building is in old town Spring Hill just one block east of Main St behind The Well between the Spring Hill Antique mall and Sweet Peas Salon along School Street (access via Duplex Rd or McLemore Ave).

Get Driving Directions (Remember to enter via School Street. This can be accessed via Duplex Rd or McLemore Ave.)

Our baking facility and pickup location is located 309 Hardin Alley, Spring Hill, TN 37174.

Our building is in old town Spring Hill just one block east of Main St behind The Well between the Spring Hill Antique mall and Sweet Peas Salon along School Street (access via Duplex Rd or McLemore Ave).

IMPORTANT NOTES ABOUT PICKUP:

  • Orders will be packaged in order by time slot, so please come at your selected time slot (if you arrive early, your order may not be ready).
  • To limit contact and increase efficiency, we're asking that you arrive via School Street and stay in your car. Once you enter Hardin Alley (from School St), turn left into our parking lot and slowly drive around our building. Stop at the side window and provide the first and last name on your order. If there are cars lined up, please follow their lead, DRIVE SLOW, and be patient with us as we find your order.

Get Driving Directions (Remember to enter via School Street. This can be accessed via Duplex Rd or McLemore Ave.)

Click here to get our detailed reheating instructions to properly heat and store your cinnamon rolls for maximum enjoyment.

Sorry about the trouble. Please send support an email using our contact form or give us a call at (615) 952-1222 Ext 5 and we'll do our best to resolve the issue.

We sends out an email blast a few times a month. We share updates, news, products, coupons, and important info related to Spring Hill Bakery and our community.

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ALL orders MUST be placed through our order website. You can call us support for help, but all orders need to be placed through our order site. Messages and emails will not count as orders.

When you reach the CHECKOUT page, enter your address, and choose pick up or delivery in the “shipping” section.

- DELIVERIES: If you would like delivery, please be sure to choose the deliver option under the "shipping" section and select the date and verify the time slot. Deliveries are made between 8am-12pm. Individual time slots are not available for deliveries due to quantity of orders, traffic, and route efficiency. We'll do our best to notify you of an expected delivery time and your patience is greatly appreciated! If you don’t see a delivery option on the checkout page, the deliver address is outside our delivery range or our order delivery limit has already been reached for this delivery date.

- PICK UP: If you are picking up, please be sure to choose the pickup options under the "shipping" section and select the date and time slot of when you would like to pick up your order. Spaces in each slot are limited to prevent overcrowding. Orders will be packed according to their slot, so please pick up at that designated time or later. Your order will not be available for early pickup. If you don’t see a time slot available on the checkout page, the order limit has already been reached for this time slot.

We are currently offering Saturday Cinnamon Rolls and Cookies and we are working on building our team and systems so we can offer our our baked good more often to our wonderful customers.

If you are looking for a large order (4 dozen or more) of our cinnamon rolls or cookies and need it during the week, send us a message and we'll see what we can do to make it happen.

We've been getting this question a lot. We are currently offering Saturday Cinnamon Rolls and Cookies and we are working on building our team and systems so we can offer our our baked good more often to our wonderful customers. If you are looking for a large order (4 dozen or more) of our cinnamon rolls or cookies and need it during the week, send us a message and we'll see what we can do to make it happen. Stay tuned for more updates and feel free to contact us with your input. If you or someone you know would be interested joining our team send them our way!
Unfortunately, we currently do not offer shipping. We are working on being able to offer this in the future.
We are currently delivering up to a 20-minute driving distance from the bakery according to google. This covers Spring Hill, Thompson Station, and a small portion of North Columbia, and South Franklin (roughly Tollgate Village to Bear Creek/31). Click here to learn more about delivery.