Frequently Asked Questions
Where is the bakery located?
Our baking facility and pickup location is located at 309 Hardin Alley, Spring Hill, TN 37174.
Our building is in old town Spring Hill just one block east of Main St behind The Well between the Spring Hill Antique mall and Sweet Peas Salon along School Street (access via Duplex Rd or McLemore Ave).
Get Driving Directions (Remember to enter via School Street. This can be accessed via Duplex Rd or McLemore Ave.)
Where do I pickup my order?
Our baking facility and pickup location is located 309 Hardin Alley, Spring Hill, TN 37174.
Our building is in old town Spring Hill just one block east of Main St behind The Well between the Spring Hill Antique mall and Sweet Peas Salon along School Street (access via Duplex Rd or McLemore Ave).
IMPORTANT NOTES ABOUT PICKUP:
- Orders will be packaged in order by time slot, so please come at your selected time slot (if you arrive early, your order may not be ready).
- To limit contact and increase efficiency, we're asking that you arrive via School Street and stay in your car. Once you enter Hardin Alley (from School St), turn left into our parking lot and slowly drive around our building. Stop at the side window and provide the first and last name on your order. If there are cars lined up, please follow their lead, DRIVE SLOW, and be patient with us as we find your order.
Get Driving Directions (Remember to enter via School Street. This can be accessed via Duplex Rd or McLemore Ave.)
What are the Reheating Instructions?
Click here to get our detailed reheating instructions to properly heat and store your cinnamon rolls for maximum enjoyment.
I have an issue with the website
Sorry about the trouble. Please send support an email using our contact form or give us a call at (615) 952-1222 Ext 5 and we'll do our best to resolve the issue.
How do I subscribe to the newsletter?
We sends out an email blast a few times a month. We share updates, news, products, coupons, and important info related to Spring Hill Bakery and our community.
Click here to subscribe.
How do I place an order?
ALL orders MUST be placed through our order website. You can call us for support, but we ask that all orders be placed through our order site. If you would like to place a special order of 2 dozen or more rolls or 4 dozen or more cookies, you can Submit an Order Request and we'll send you an online invoice.
When you reach the CHECKOUT page, enter your address, and choose "Pickup on Saturday" or "Deliver on Saturday" in the Pickup/Delivery section. If you don’t see “Deliver on Saturday” as an option on the checkout page, the address is likely outside of our delivery radius and you’ll have to choose pickup. Our delivery radius is a 20-minute driving distance from our bakery in Spring Hill, TN (this auto calculates from google).
- DELIVERIES: If you would like delivery, please be sure to choose the "Deliver on Saturday" in the Pickup/Delivery section on the checkout page. You will be asked to also select the date and verify the time slot. Deliveries are made between 8am-12pm. Individual time slots are not available for deliveries due to quantity of orders, traffic, and route efficiency. We'll do our best to notify you of an expected delivery time and your patience is greatly appreciated! If you don’t see a delivery option on the checkout page, the deliver address is outside our delivery range or our order delivery limit has already been reached for this delivery date.
- PICK UP: If you are picking up, please be sure to choose "Pickup on Saturday" in the Pickup/Delivery section on the checkout page. You will also be asked to select the date and time slot of when you would like to pick up your order. Spaces in each slot are limited to prevent overcrowding. Orders will be packed according to their slot, so please pick up at that designated time or later. Your order will not be available for early pickup. If you don’t see a time slot available on the checkout page, the order limit has already been reached for this time slot.
How do I get stuff during the week?
We are currently offering Saturday Cinnamon Rolls and Cookies and we are working on building our team and systems so we can offer our our baked good more often to our wonderful customers.
If you are looking for a large order (4 dozen or more) of our cinnamon rolls or cookies and need it during the week, send us a message and we'll see what we can do to make it happen.
