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Frequently Asked Questions
ALL orders MUST be placed through our order website. You can call us support for help, but all orders need to be placed through our order site. Messages and emails will not count as orders.
When you reach the CHECKOUT page, enter your address, and choose pick up or delivery in the “shipping” section.
- DELIVERIES: if you would like delivery, please be sure to choose the deliver option under the "shipping" section and select the date and verify the time slot. Deliveries are made between 9am-3pm. Individual time slots are not available for deliveries due to quantity of orders, traffic, and route efficiency. We'll do our best to notify you of an expected delivery time and your patience is greatly appreciated! If you don’t see a delivery option on the checkout page, the deliver address is outside our delivery range or our order delivery limit has already been reached for this delivery date.
- PICK UP: if you are picking up, please be sure to choose the pickup options under the "shipping" section and select the date and time slot of when you would like to pick up your order. Spaces in each slot are limited to prevent overcrowding. Orders will be packed according to their slot, so please pick up at that designated time or later. Your order will not be available for early pickup. If you don’t see a time slot available on the checkout page, the order limit has already been reached for this time slot.
Our baking facility and pickup location is located 309 Hardin Alley, Spring Hill, TN 37174.
Our building is in old town Spring Hill just one block east of Main St behind The Well between the Spring Hill Antique mall and Sweet Peas Salon along School Street (access via Duplex Rd or McLemore Ave).
Get Driving Directions (Remember to enter via School Street. This can be accessed via Duplex Rd or McLemore Ave.)
IMPORTANT NOTES ABOUT PICKUP:
- Orders will be packaged in order by time slot, so please come at your selected time slot (if you arrive early, your order may not be ready).
- To limit contact and increase efficiency, we're asking that you arrive via School Street and stay in your car. There should be a team member at the corner of School St and Hardin Alley to get your name (name on your order). They will direct you around our building and someone else will hand you your order through our side window. If there are cars lined up, please follow their lead, DRIVE SLOW, and be patient with us as we find your order.